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Zoho Assist

Web Based Remote Support


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Published 10/10/2011 and rated Ratingstars4 4 out of 5 stars
by AppAppeal Editor
What can you use the app for?

Zoho Assist provides businesses and professionals with an easy way to manage customer support issues online. The user can log in and begin a new support session. Clients can be invited by email, by directing them to the Zoho Assist session page or by sending a direct link by instant message. Once the client joins, a support applet is installed. After the client approves access, the user can view their desktop and can begin helping the customer remotely. Zoho Assist includes an instant file transfer so the user can easily update the client’s computer. An instant text messaging chat panel is included so the user and their client can interact during the support session. A single click of the button also allows the user to copy and send system information. Zoho Assist also includes a support widget. The user can add the widget to their website to offer access to support sessions through their existing site so the client has to jump through fewer hoops to begin the session.

Zoho Assist screenshot
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What is the history and popularity of the app?

Zoho Assist belongs to the Zoho collection of applications. The company was founded in September of 2005 and has grown tremendously since then. Based in Pleasanton, California, Zoho continues to create unique web based applications for businesses. Overall, Zoho Assist has been met with a positive response from its users. Although some have suggested that the addition of a safe mode reboot option would be highly beneficial for tech support purposes. At this point, the application offers many handy features that make support interactions easy and painless.

What are the differences to other apps?

Zoho Assist allows the user to easily assist their client without a significant amount of hassle. The application provides multiple ways to invite clients to a support session. The user can utilize remote access features to install updates, correct issues and interact with the client through a text chat feature. Zoho Assist is appealing because it offers a simple way to provide an effective tech support solution.

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How does the web app look and feel to use?

Zoho Assist stays in line with other Zoho products in terms of appearance and design. The application feels very professional and features the familiar blue color scheme with hints of color in the box logo used by Zoho. The application is very simple to understand, with small icons and buttons that allow the user to access each feature. Perhaps even more importantly, Zoho Assist is also user friendly for the client the user is helping.

How does the registration process work?

New users are given multiple sign in options when registering for a new Zoho Assist account. Four icons are available along the right hand side of the Assist homepage, inviting the user to sign in with Google, Google Apps, Yahoo or Facebook. Users who do not have or do not wish to link one of these accounts can click the dark orange “Sign Up for Free” button found just below the icons. The form on the following page asks the user for a username, email address and password. The user must also check the top box at the bottom of the form to confirm their agreement with the Zoho Assist privacy policy and terms of service.

What does it cost to use the application?

Zoho Assist is available in two membership plans. The first is a free plan that allows access for one technician as well as up to five sessions per month, two hours per session, remote desktop control, live chat, instant control switching and access to the desktop plugin. Users who prefer to upgrade to the Professional account will pay around $115 per year or around $12 per month for one technician. The user can choose a higher quantity of technicians if they would like to. The Business plan includes unlimited sessions, unlimited session durations, secure file transfers, remote system diagnostics, audio conferencing, user management and the ability to embed remote support.

Who would you recommend the application to?

Zoho Assist could be a valuable tool for any company that needs a better way to provide tech support to its customers. The remote access feature makes it easy to correct client issues without causing the client a great deal of hassle or confusion.

  • Remotely access the client’s desktop
  • Chat with clients with the built in text chat panel
  • Instantly share files to provide quick updates and fixes
  • Invite clients to support sessions using email or a link
  • Choose between a free or paid membership


Zoho Assist video

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Zoho Assist pricing

FREE - Permanently free version
Most expensive plan (per month) : $12.00
(unlimited number of sessions, unlimited session duration)

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English

English

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